WHAT IS YOUR SHIPPING POLICY?
FOR PRINTS Our printer will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES are calculated based on your cart total and will populate as you check out.
** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see our Crate and Freight shipping policies below for more information.
Large Size Products and Crating Policies
Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.
- Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
- Crate for MetalPrints over 40x60 $20.00 (required)
Products over 40" long that are shipped flat may require freight shipping,
We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
Shipping Outside of the Continental US, Expedited Shipping, and Special Requests
APO shipping is charged full cost and sent via USPS.
Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
We are not responsible for duties and taxes required for international shipping.
Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us at Tara@paintedcicada.com with the details of what will be in the order and the address it will be shipped to.
FOR ORIGINALS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight and size.
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
- Because these re special orders, our printer does not accept returns; all sales are FINAL.
- Our printer does their utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
- If your prints arrive damaged, please keep all packaging and contact Tara@paintedcicada.com with your order number for further instructions. We will make everything right!
CAN I CANCEL MY ORDER?
All print sales are final. Please contact Tara@paintedcicada.com as soon as possible if you need to cancel your order to see if a cancellation is possible.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
WHO TO CONTACT?
You can reach out at any time by email at Tara@paintedcicada.com
HOW CAN I KEEP UP WITH YOUR NEW WORK?
I encourage you to bookmark my site! It will be updated as new work gets completed.
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter!
You can also follow us on our social media pages as we are constantly posting about new work!
Facebook Page: Tara Lynn Pugh, Artist